Making the workplace happy keeps employees motivated and keeps customers coming back. It’s not about gimmicks or perks that disrupt productivity; it’s about finding the passion that drives your business, and making it contagious. In this session Jurgen will present practical things that people can do next Monday morning to make the organization a happier place to work, with people who run experiments and drive innovation. He will discuss real solutions for common management problems such as defining roles and responsibilities, creating meaningful team metrics, and replacing performance appraisals with something more useful. These techniques are relevant not only . . .