Most Agile practitioners think they know how to listen to their teams and stakeholders. But few realize that there are several levels of listening ability. As Stephen Covey puts it “Most people do not listen with the intent to understand; they listen with the intent to reply.” In this session you will: Learn about a model with three levels of listening Find out at what level you listen Explore the benefits of listening at a higher level Practice listening at each level Get feedback on your listening ability so you can become a more effective change agent About the . . .