Many of today’s most intuitive and innovative products, including voice assistants, haptic feedback devices, XBox adaptive controllers, and OXO Good Grips kitchen wares were shaped by their developers’ empathy and commitment to inclusion. In this session, we’ll explore how inclusive thinking and design choices that prioritize “accessibility for all” can work with Agile practices to do the right thing and deliver powerful market advantages. Drawing inspiration from the AT&T Empathy Lab and other real-world examples, we will see how agility, empathy, and inclusion often produce customer delight and loyalty that create a competitive edge. You’ll learn how to embed . . .